Health Coach Training Course

Diabetes Care Consultation Web Conference

Presentation Date:  Feb 21, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation

Introduction to Shared Decision Making (SDM) Web Conference

Presentation Date: Feb 25, 2014
Presenters: Lindsay Kuhn, MHS, PA-C & Hazel Tapp, PhD
Sponsor: Carolinas Health System

This hour long presentation will present the basic principles of Shared Decision Making strategies for chronic disease management. The presentation will include a review of published outcome evidence along with curriculum design concepts.
WebEx Presentation

Use of SDM for Medical Conditions Web Conference

Presentation Date: Mar 11, 2014
Presenters: Lindsay Kuhn, MHS, PA-C & Hazel Tapp, PhD
Sponsor: Carolinas Health System

Shared Decision Making intervention strategies are currently applied to a number of chronic conditions including asthma and diabetes. This hour long presentation will review SDM programs that focus on various chronic conditions. Examples of scripted SDM interventions along with published outcomes will be reviewed.
WebEx Presentation

Asthma Basics for Health Coaches Web Conference

Presentation Date: Mar 18, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

This presentation reviews basic information on the disease of asthma and treatments that health coaches may find helpful.

Slides

Diabetes Care Consultation Web Conference

Presentation Date:  Mar 21, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation

Into to Patient Activation Measure (PAM) Web Conference

Presentation Date:  Mar 28, 2014
Presenters: Theresa Byrne
Sponsor: Vidant Health

This presentation will introduce the “PAM” tool. The PAM questionnaire and training module is design to assist patients in activation and is obtained through the Insignia corporation. Two WebEx presentations will be delivered by Ms. Byrne. This first presentation is an introduction to PAM that includes an overview of the tool and research that documents its efficacy. These presentations will be coordinated by Amy Jones.
WebEx Presentation     File

Use of PAM in Coaching For Activation Web Conference

Presentation Date:  Apr 11, 2014
Presenters: Theresa Byrne
Sponsor: Vidant Health

This presentation will introduce the “PAM” tool. The PAM questionnaire and training module is design to assist patients in activation and is obtained through the Insignia corporation. Two WebEx presentations will be delivered by Ms. Byrne. This first presentation is an introduction to PAM that includes an overview of the tool and research that documents its efficacy. These presentations will be coordinated by Amy Jones.
WebEx Presentation     Slides

Asthma Case Consultation Web Conference

Presentation Date: Apr 15, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Engaging Community: Patient Advisory Councils

Presentation Date: May 9, 2014
Presenters: Amy Jones
Sponsor: Vidant Health

Speakers from Vidant Health, a regional health system serving 29 counties in eastern North Carolina, will describe the process and outcomes of engaging patients and families in quality, safety and patient experience performance improvement.  Upon completion of the presentation, participants should be able to: 1-Discuss critical success factors in advancing a culture of patient-family centeredness. 2-Identify the value of and best practices for partnering with patient and family advisors. Discuss methods to create or expand patient and family advisory councils and patient and family advisor roles.
WebEx Presentation     Slides

Diabetes Care Consultation Web Conference

Presentation Date:  May 16, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation

NCNC Annual Conference

Presentation Date:  May 17 , 2014
Sponsor: North Carolina Network Consortium

Engaging Communities, Patients, and Practices: Implementing Best Practices in Primary Care.
Conference Web Page

Asthma Case Consultation Web Conference

Presentation Date: May 20, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Self-Management Web Case Conferences

Presentation Date: Jun 11, 2014
Presenters: Andrea Wallace, PhD,
Sponsor: UNC Chapel Hill

This webinar is designed for NCNC conference attendees who attended Dr. Wallace’s presentation.  It is an opportunity for dialogue with those who have decided to try the Living with Diabetes guide and methodology in their clinical practice. Dr. Wallace will continue to provide resources and additional guidance, based on her experiences with the successful and challenges of other practice settings already using the intervention, about how to plan for, and use, the intervention.
WebEx Presentation

Asthma Case Consultation Web Conference

Presentation Date: Jun 17, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Diabetes Care Consultation Web Conference

Presentation Date:  Jul 25, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case
Case Example

Diabetes Care Consultation Web Conference

Presentation Date:  Aug 15, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation

Diabetes Medication Management Web Conference

Presentation Date: Aug 18, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

This presentation will present a review of anti-hyperglycemic agents and the medication management of diabetes.  The presentation will include current ADA management guidelines.  The target audience is nurse health coaches.
Slides

Asthma Case Consultation Web Conference

Presentation Date: Aug 19, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Using Teach Back Strategies in Clinics Web Presentation

Presentation Date: Sep 12, 2014
Presenters: Rose Ann Simmons, MPH  and Bunny Pounds, MSN, FNP, BC
Sponsor: Vidant Health

Teach-back is an education tool to enhance communication between the health care team, patients, and the patients key learner or family members.  In this presentation, Bunny and Rose Ann will provide an overview and examples of how to incorporate Teach-back into the clinic setting.
WebEx Presentation     Slides

Diabetes Care Consultation Web Conference

Presentation Date: Sep 19, 2014
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation

Congestive Heart Failure Medication Web Conference

Presentation Date: Sep 29, 2014
Presenters: Dionne L. Knapp, PharmD, BCPS, CPP
Sponsor: Eastern Carolina University

This presentation is a review and update of medication management for congestive heart failure. The presentation will also contain a review of best practices for the management of CHF. The target audience is nurse health coaches.
WebEx Presentation     Slides

Using Motivational Interviewing As A Health Coach or Diabetes Educator

Presentation Date: Oct 1, 2014
Presenters: Jim Tillman, DMin
Sponsor: Eastern Carolina University

This 3-part training is aimed at improving MI skills. MI is a collaborative conversation style for strengthening a person’s own motivation and commitment to change. 1st Session – Introduction to the Spirit of MI & the MI OARS skills
WebEx Presentation     Slides    Training Video

PAM Case Consultation Web Presentation

Presentation Date:  Oct 8, 2014
Presenters: Theresa Byrne
Sponsor: Vidant Health

This presentation will introduce the “PAM” tool. The PAM questionnaire and training module is design to assist patients in activation and is obtained through the Insignia corporation. Two WebEx presentations will be delivered by Ms. Byrne. This first presentation is an introduction to PAM that includes an overview of the tool and research that documents its efficacy. These presentations will be coordinated by Amy Jones.
WebEx Presentation     Case Studies     Caremap Guide Care Transitions     Caremap Guide Diabetes

Using Motivational Interviewing to Improve Medication Adherence

Presentation Date: Oct 17, 2014
Presenters: Kathrin C. Kucharski, PharmD, BCPS
Sponsor: Vidant Health

The use of Motivational Interviewing (MI) has proven a useful tool to activate patients to shared treatment objectives. The objectives of this web presentation are to: 1. Review communication strategies to enhance patient understanding of their medical condition or unhealthy behavior to encourage change talk. 2. Understand key motivational interviewing (MI) concepts to address core concern, line of reasoning and patient resistance to facilitate behavior change. 3. Incorporate MI principles and strategies in patient communication with case examples
Slides

Asthma Case Consultation Web Conference

Presentation Date: Oct 21, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Using Nurses to Support Behavior Health Web Conference

Presentation Date: Oct 31, 2014
Presenters: Dennis C. Russo, Ph.D., ABPP
Sponsor: East Carolina University

This presentation will focus on the identification and management of depression and/or distress as co-morbid condition to diabetes and other chronic conditions. The presentation will include evidence for a variety of cognitive behavioral and problem solving strategies as well as structured care management protocols involving coaching and follow-up. This presentation is intended for nurse coaching staff and is mean to compliment the work of professional behavioral specialist.
WebEx Presentation     Slides

Using Motivational Interviewing As A Health Coach or Diabetes Educator

Presentation Date: Nov 18, 2014
Presenters: Jim Tillman, DMin
Sponsor: Eastern Carolina University

This 3-part training is aimed at improving MI skills. MI is a collaborative conversation style for strengthening a person’s own motivation and commitment to change. 2nd Session –Enhancing of MI Spirit and OARS, questions or problems experienced in practicing skills with patients, MI Process and working with Change Talk
WebEx Presentation     File

Training Video1  Training Video2

Using Huddles in Clinical Care: An Important Tool to Improve Efficiency

Presentation Date: Nov 18, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

Lindsay Kuhn will present her practice of convening daily huddles before seeing each panel of her patients. She will report on the strengths and challenges of huddles and how they improve efficiency and meet PCMH standards. Participants will be asked to present their experiences with using huddles and present challenges and problems with making their design efficient.
WebEx Presentation      Article

Using Motivational Interviewing As A Health Coach or Diabetes Educator

Presentation Date: Dec 3, 2014
Presenters: Jim Tillman, DMin
Sponsor: Eastern Carolina University

This 3-part training is aimed at improving MI skills. MI is a collaborative conversation style for strengthening a person’s own motivation and commitment to change. 3rd Session – Reviewing material presented and coaches’ experiences, spend time working with areas of concern and weakness.
WebEx Presentation     File1     File2      File 3

Training Video 1

Asthma Case Consultation Web Conference

Presentation Date: Dec 16, 2014
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Diabetes Care Consultation Web Conference

Presentation Date: Jan 16, 2015
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP
Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation

Asthma Case Consultation Web Conference

Presentation Date: Jan 20, 2015
Presenters: Lindsay Kuhn, MHS, PA-C
Sponsor: Carolinas Health System

WebEx Asthma Care conferences will cover the basis of Shared Decision Making (SDM) asthma case management. Special focus will include self-management goal setting and patient education. Health coaches will be asked to present difficult cases and receive Asthma SDM education and case management recommendations.
WebEx Presentation

Intro Pam Case Consultation

Presentation Date:  Jan 28, 2015
Presenters: Theresa Byrne
Sponsor: Vidant Health

Intro to PAM and case consultation combining the PAM activation tool and Motivational Interviewing.
WebEx Presentation     

Diabetes Care Consultation Web Conference

Presentation Date: Feb 20, 2015
Presenters: Kay Craven, MPH, RD, LDN, CDE & Jamie Messenger, PharmD, CPP

Sponsor: Eastern Carolina University

Diabetes case management conferences will cover basics of diabetes education with special focus on nutrition and medication counseling. As the sessions develop more emphasis will be placed on provider problem solving. Providers will be asked to present difficult cases as Dr. Jamie Messenger and Kay Craven lead the group in a discussion to assist in the problem solving process for the case.
WebEx Presentation