Health Coach Training

 

A Program of Education and Training Developed for the Clinical Staff in Community locations

Background

The Patient Centered Medical Home (PCMH) has been adopted as the standard for primary medical care and is strongly endorsed by provisions in The Affordable Care Act. The PCMH requires the creation of health education and health coaching services for high risk patients. These services include self-management training and patient activation coaching. The PCMH also requires the formation of Patient Advisory Councils to facilitate patient friendly clinical care. PCMH clinics often create Health Coaching positions to deliver such services or train existing nurses, educators, nutritionists, care coordinators, case managers and pharmacists to deliver such services. Though research shows clear advantage to such services, the published guidelines, protocols, training and skill set for achieving active participation of patients is scarce. Nurses and other health professionals have limited training in coaching techniques such as motivational interviewing or coordination of conditions such as depression.

Project Leadership

Vidant Health (Vidant Medical Center and Vidant Medical Group-VH) in collaboration with three of the leading North Carolina health care systems are coordinating a Health Coaching Training Program aimed at delivering needed PCMH clinical skills. In addition to Vidant Health, team members include East Carolina University (ECU) Department of Family Medicine, University of North Carolina at Chapel Hill (UNC-CH) Department of Family Medicine and Carolinas Healthcare System (CHS) in Charlotte. Vendors have also contributed tools and information technology to assist in this learning process. CME will be provided for most course training. Most training will be delivered through internet web conferencing. Staff from the four sponsorship organization can attend training at no cost. Staff from other organizations can attend at nominal costs as space is available.

Project Sponsors

Sponsored by Vidant Health, East Carolina University Department of Family Medicine, The University of North Carolina at Chapel Hill Department of Family Medicine and Carolinas Health Care System Department of Family Medicine